General Traveler Questions
When filing a claim with Trip Mate, you will be required to provide your Aer Lingus Vacation Store 'booking number'. This is the AERL number provide...
Thu, 20 Feb, 2025 at 1:16 PM
All of our rates on our website are priced in USD.
Thu, 20 Feb, 2025 at 4:58 PM
If you are unable to locate a booked tour, it is your responsibility to contact the tour company using the provided contact information in your Travel Docum...
Thu, 20 Feb, 2025 at 1:14 PM
If you booked a transfer and are unable to locate the driver, it is your responsibility to contact the transfer company using the provided contact informati...
Thu, 20 Feb, 2025 at 1:15 PM
Please click here to complete a form for emergency assistance. Note that this form is to used ONLY by travelers in destination or departing within the ...
Thu, 20 Feb, 2025 at 5:04 PM
If you require assistance while in destination you should first reach out to your local vendors (tour operators) or the hotel front desk. Your travel docume...
Wed, 26 Feb, 2025 at 9:36 AM
Baggage allowance is not always included with your airline tickets. Please refer to you flight information document which can be found in the "Travel D...
Thu, 20 Feb, 2025 at 4:54 PM
To reach out to us via email please click the 'Help' tab on our website. Otherwise, you can call us at 800 495 1632.
Thu, 20 Feb, 2025 at 1:01 PM
Unless otherwise stated on your itinerary, you will be responsible for purchasing your own train tickets. However, if train tickets are included in your pac...
Thu, 20 Feb, 2025 at 4:56 PM
If your travel credit is still available, it is located under the 'Travel Credit/Vouchers' tab in your Traveler Portal.
Thu, 20 Feb, 2025 at 3:57 PM