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You will find most of your questions about flight, hotels, cars or vouchers answered below

General Traveler Questions

Can I add another person to my trip?
To add a new traveler to your trip, you would need to call us at 800 495 1632.  Our customer service agents would  need to look at your specific booking...
Thu, 20 Feb, 2025 at 1:05 PM
Can I book any of the vacations for Solo (single ) travel?
Some of our vacation packages can be booked for solo travelers. When you are on the 'Let's Get Planning' page on our website simply click the dr...
Wed, 26 Feb, 2025 at 9:48 AM
Can I book a trip without flights?
Some, not all, of our vacation packages can be booked without flights. Please call us at 800 495 1632 for assistance. 
Thu, 20 Feb, 2025 at 2:23 PM
Can I book more than one vacation package together?
It is possible to purchase more than one vacation package and have them scheduled consecutively provided that the packages are available for the dates you d...
Thu, 20 Feb, 2025 at 1:03 PM
Can I bring a service animal on my trip?
Aer Lingus Vacation Store does not have any specific restrictions in regards to bringing animals on your travels. However, traveling animals are subject...
Thu, 20 Feb, 2025 at 1:12 PM
Can I change the date of my Northern Lights tour?
If you need to reschedule your Northern Lights tour and are currently in destination (you are currently traveling), please contact your local vendor. Yo...
Thu, 20 Feb, 2025 at 4:57 PM
Can I change the time of my tour?
If you need to reschedule your tour and are currently in destination (you are currently traveling), please contact your local vendor.  You can find the ...
Thu, 20 Feb, 2025 at 4:57 PM
Can I customize my trip?
We are unable to make changes to the cities, the duration of stay in each city, hotel accommodations or the order of the hotels.  However, we do offe...
Thu, 20 Feb, 2025 at 1:06 PM
Can I get a refund if I cancel my trip?
All of our vacation packages are fully non-refundable but we do offer the option of adding Travel Protection at the time of booking.  We strongly advise th...
Thu, 20 Feb, 2025 at 5:12 PM
Can I purchase additional services / tours / excursions for my trip?
Please go to the "Customize Your Trip" section of your 'Traveler Portal' account.  Available services will be shown here for you to pu...
Thu, 20 Feb, 2025 at 5:01 PM